No local Pick-up, Exclude PO BOX shipping locations! Standard Return Policy: • Return for Repair, Replacement or Refund within: 30 Days • Restocking Fee: 15.00% All the return, Buyer pays Return shipping. Refund will not include ANY shipping and handling fee. RMA Policy: • Warranty: 30 days upon receipt. NOT including cosmetic problem. Any water damage, physical abuse, disassembles, OS refresh or reload and security sticker removed. All situations above are not covered by your warranty. • Please note all returns must be in the condition received, with all warranty seals in place. All accessories and original packaging box must also be returned. • Return item must be matching the IMEI# number with the one in our records. • If an item is Damage on arrival (DOA) you must notify us the same day (in 24 hours) Summary of our Selling Policies: Serious buyer only, please do not Buy or Bid on the phone unless you are committed to paying for it. Sales Tax: Sales Tax will be added at "checkout -Invoice" for Canadian customers. Contact us: Customer satisfaction is our top priority. Please give us a chance to resolve any issues before posting a feedback. Please contact us with any questions or concerns. Business hours of operation: Monday - Friday : 9:00AM - 5:30PM Eastern Standard Time. Saturday, Sunday and all major Canadian holidays: Closed. *** Please note that a BUZZ CODE must be included on the address when delivering to an apartment / condominium, unit in order to avoid address correction surcharges.